Last modified March 20, 2024
If you are a California resident, the California Consumer Privacy Act and the California Privacy Rights Act (collectively, the “CCPA”) provide you with certain rights regarding your personal information, including the right to know about personal information collected, disclosed, or sold; the right to request that Citizens Energy Corporation (“we”) delete personal information that we have collected from you; the right to update or correct your information; the right to opt-out of the sale or sharing of your personal information; the right to limit our use of your sensitive personal information; and the right not to be discriminated against for exercising your rights. These rights are subject to certain exceptions. You may also visit our Privacy Policy (our “Privacy Policy”) to learn more about how we protect your information.
Any capitalized terms in this California Privacy Notice that are not otherwise defined have the same meaning as they do in the CCPA or in our Privacy Policy. This California Privacy Notice also serves as our “Notice at Collection” under California law.
Collection of Personal Information
If you visit our Website (located at https://citizensenergy.com/) or otherwise apply for our programs, services, benefits or products, we may collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”).
We may have collected the following categories of personal information about you over the past 12 months:
- Identifiers, such as your name, email address, physical address, social media identifiers, and Internet Protocol address.
- Categories of personal information described in subdivision (e) of California Civil Code Section 1798.80, such as your name, address, and telephone number.
- Records of services or products obtained from us.
- Internet or other electronic network activity information, such as browsing history, cookies and information on your interaction with our website.
- Sensitive personal information, such as your account login and password information or geolocation data.
- Inferences drawn from any of the information identified above.
We collect the personal information listed above from the following sources:
- From you directly, when you provide it to us.
- From other sources in the course of our business.
- Automatically from your browser or from our Website.
Disclosure of Personal Information
In the last 12 months, we may have disclosed for our business purposes the following categories of personal information subject to the CCPA:
- Identifiers, such as your name, email address, physical address, social media identifiers, and Internet Protocol address.
- Categories of personal information described in subdivision (e) of California Civil Code Section 1798.80, such as your name, address, and telephone number.
- Records of services or products obtained from us.
- Internet or other electronic network activity information, such as browsing history, cookies and information on your interaction with our website.
- Inferences drawn from any of the information identified above.
We may have disclosed any of the information listed above to:
- Third-party service providers supporting the operation of our Website.
- Analytics providers, to help analyze the data that we collect.
- Contractors, service providers, and other third parties that we use to support our business and assist us in providing information, services and products to you.
- Third parties (such as utility companies) with which we are coordinate in order to provide our products or services to you.
- Our affiliates and subsidiaries.
- Other third parties for a legal purpose (such as billing and collections or in response to a court order or to defend against a legal claim).
- Other third parties when necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party.
Purposes for Collection and Disclosure
We may collect your personal information and/or disclose it to the entities listed above for the following purposes:
- To provide you with information, benefits, services or products you request from us.
- To ensure the efficient operation of the Website and your use of it and to manage your account on the Website.
- To notify you about changes to our Website or any programs, benefits, services or products we offer or provide though it.
- To authenticate your eligibility for and access to our programs, services, benefits and products.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To provide you with information (via the Website, email, or postal mail) about our programs, benefits, services, products and activities that may be of interest to you or your organization or business.
- For data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, programs, benefits, services, products, marketing and your experience.
- To prepare collective and anonymous profiles of Website users and their interests or behaviors by combining your personal information with that of all or a particular group of Website users.
- To fulfill any purpose for which you provide the information.
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization, our clients, beneficiaries, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We do not sell or share (as those terms are defined in the CCPA) any categories of personal information described above.
Your Rights
If we maintain personal information about you that is subject to CCPA, you may exercise certain rights in connection with this data if you are a California resident.
Right to Know
California residents have the right to request that we disclose to them certain information about our collection and use of your personal information over the past twelve months (“Right to Know”). Once we receive and confirm your verifiable consumer request, we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- The categories of personal information that we have disclosed for a business or commercial purpose.
- Our business or commercial purposes for collecting, selling, or sharing personal information.
- The categories of third parties with whom we share or disclose that personal information.
- The specific pieces of personal information we collected about you (i.e., a data portability request).
Right to Delete
California residents have the right to request that we delete the personal information that we collected from you and retain, subject to certain exceptions (“Right to Delete”). Once we receive and verify your request, we will delete (and direct our service providers/contractors to delete) your personal information from our records, unless an exception applies.
Right to Correct
California residents have the right to correct or amend the personal information we have on file (“Right to Correct”). You may correct or amend by logging into your account or by contacting us using the information below.
Right to Opt-Out of Sale or Sharing
The CCPA provides California residents with the right to opt-out of the “sale” or “sharing” of their personal information (“Right to Opt Out”). In the last 12 months, we have not sold or shared any categories of personal information subject to the CCPA. We also do not have actual knowledge that we sell or share the personal information of California residents under the age of 16.
Right to Limit the Use of Your Sensitive Personal Information
The CCPA provides California residents with the right to limit the use of their “sensitive personal information” to the purposes outlined in Cal. Code Regs. tit. 11, § 7027(m) of the CCPA regulations.
We do not use your sensitive personal information for any purposes outside of those permitted by § 7027(m).
Right to Non-discrimination
The CCPA provides California residents with the right not to receive discriminatory treatment for the exercise of their privacy rights conferred by the CCPA. We will not discriminate against you for exercising any of your CCPA rights.
Exercising Your Rights
If you are a California resident and wish to exercise any of the above rights, you may submit a request to us by email at JOE4SUN@citizensenergy.com, by phone at 617-338-6300 or by regular mail addressed to Citizens Energy Corporation, 2 Seaport Lane, Suite 5C, Center Lobby, Boston, MA 02210.
When you submit a request, we will confirm your identity by asking you to provide information associated with what we have on file for you, including your name, email address, and other identifying information. We may ask you for additional information to verify your identity or to comply with your request.
Authorized Agent
You may authorize an agent to make a request on your behalf. To designate an agent, please provide a written and signed document by both you and the agent that authorizes the agent to act on your behalf. You may also use a power of attorney. We will still require you to provide information to allow us to reasonably verify that you are the person about whom we collected personal information.
Data Retention
We retain personal information about you necessary to fulfill the purpose for which that information was collected or as required or permitted by law. We do not retain personal information longer than is necessary for us to achieve the purposes for which we collected it. When we destroy your personal information, we do so in a way that prevents that information from being restored or reconstructed.
Shine the Light Law
In addition to the CCPA, California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. We do not disclose your personal information for these purposes.
Contact for More Information
If you wish to contact us regarding this California Privacy Notice, you may do so by email at JOE4SUN@citizensenergy.com, by phone at 617-338-6300 or by regular mail addressed to Citizens Energy Corporation, 2 Seaport Lane, Suite 5C, Center Lobby, Boston, MA 02210.